Frequently Asked Questions
I have never used a service like yours before, what can I expect? What makes Fairytale Enchantment unique?
At Fairytale Enchantment, we are dedicated to offering an authentic princess experience. You are getting much more than a girl in a dress. From the moment your princess arrives, your guests will be entertained as she takes them on a journey through the fairytale. Your princess will actively engage your party guests with story telling, sing-a-longs, and games. For details on the activities offered, please refer to our packages page.
This sounds great! How do I go about booking a party?
Our booking page has information on how to book all of our packages and makes the process easy for you! If you would like a more personalized booking experience, please contact us and we will be more than happy to take you through the booking process ourselves.
How far in advance should I book my party?
To ensure that you secure the time that you want, it is best to contact us 3-4 weeks in advance. The sooner you contact us, the more likely it is that we will be able to accommodate your request.
What areas do you serve?
We bring magic to all parts of Connecticut
How much do your services cost? How do I pay?
For pricing on birthday party packages and personalized messages, please refer to our packages page. For all other packages, contact us for a quote. To secure your party we collect a 50% deposit through PayPal at the time of booking. The remainder is collected in cash at the end of the party or can be paid before your party through PayPal. We also accept credit cards through PayPal. We do not accept checks.
How much do I tip?
Tipping is not required but if you loved your performance, it is always greatly appreciated.
Is there a travel fee?
Parties held outside a 10 mile radius of our headquarters in West Hartford will be subject to a travel fee. We calculate this at $1 per mile for every mile outside of our radius in one direction. For example a party that is held 50 miles away will have a travel fee of $40.
Can I cancel/reschedule?
Once we have accepted the 50% deposit, it is non-refundable and the party cannot be cancelled. The deposit may be applied to a future party. Rescheduling is based on availability.
What are your policies?
All of our company policies can be found here.
Can I request a performer?
We accept performer requests, but cannot guarantee a specific performer. All of our performers meet the high standards that Fairytale Enchantment holds for every performance.
Are the characters and costumes shown going to be the ones at my party?
Yes! We maintain a high level of quality for all of our costumes and characters. What you see is what you get!
Do you buy your costumes from a costume store?
No. All of our costumes are designed and created specifically for Fairytale Enchantment by experienced professionals to achieve the highest quality.
Are your parties appropriate for all ages?
Yes. The recommended ages are 2 to 7, but people of all ages love our parties.
Why is there a suggested limit on the number of children per party?
Due to the nature of our packages, there is limited time and we want to ensure that our princesses are able to complete all of the activities she has planned so that every child has a spectacular experience. If your party has more children than the suggested amount, please contact us and we will happily work with you to create a party that will maintain the quality of the experience for all attendees.
What do you do for boy guests at princess parties?
We find that boys enjoy the activities just as much as girls do! As to the princess makeovers, if boys do not want to participate, we have temporary tattoos available for them.
Supervision of Children
Characters are only there for entertainment. We are not babysitters and we are not able to discipline children should the need arise. Parents need to remain at the party to monitor children and handle any potential issue that may come up.
What do you do at a party? What do your parties include?
For more information on the activities offered in each package, please refer to our packages page.
Can I customize the activities for my party?
We are more than happy to build a custom package for you! Please contact us to discuss your ideas and we will do our best to bring your vision to life!
When should we serve cake or pizza etc.?
Pizza is best served before your princess arrives and cake is best served after the birthday coronation as your princess is leaving.
Do you need time to set up?
No, your princess will begin entertaining as soon as they enter the party. The Royal Attendant will facilitate transition between each activity. If they needs any assistance, they will let you know.
Do you sing happy birthday?
Yes, we do! We prefer to sing Happy Birthday right after the birthday coronation when the cake is brought out.
When will my princess leave?
Your princess will leave after she has completed all of the planned activities and while the children are eating cake. It is best to keep the children away from the door so that your princess can make it to her car while keeping the magic alive and not being seen!
Should I tell my child that a princess is attending their party?
That is completely up to you! We have done parties where the birthday child knew that the princess was coming and parties where the birthday child was totally surprised! We trust you and your knowledge of your child on what will make the party the most successful.
Will I be expected to provide anything? How much space do your activities require?
Your princess will arrive with all of the supplies that she will need. All we ask is for an area to set up for the princess to sit and do story time and an area to set up for the princess makeovers. Your princess will arrive with a variety of games planned that can suit any sized space. We do prefer to have a larger space for some of our more active games.
Where do you recommend I hold my party? Can you attend parties at locations other than my home? Can you entertain outdoors?
We can attend parties in parks, recreation centers, event centers, etc. The only stipulation is that the temperature at the time of the party should be between 65 and 85 degrees Fahrenheit to perform outdoors.
What about parking?
Your princess will park away from the party so that the children do not see her getting in and out of her car. This way we can maintain the magic! If there is anything your princess should know about parking, please let us know when you book your party.
Do you work with special events, charities, and volunteer organizations?
Where can I apply to join the Fairytale Enchantment team?
Please fill out an audition application here!
Have a question that wasn't answered? Contact us and we will find you an answer!